When your service is late or cancelled
Your rights depend on where you travel and the type of transport. TeleTransit checks the rules that apply to your trip and shows what you are entitled to — for example 25% of the fare for a European rail delay of 60 minutes or more, or compensation for long air delays in Canada.
Cancelled by the operator
If an operator cancels a service you booked through TeleTransit, you get a full refund of the unused ticket, or a free alternative if you prefer.
How to claim
Open the trip in TeleRider and choose "Report a problem". We pre-fill the claim with the real-time record of your journey.
Information, not advice
These summaries are legal information. For advice about your own situation, consult a qualified lawyer or your local consumer authority.